Questions, answered.

A Jamaican-built digital platform connecting vehicle owners with verified garages and independent mechanics. Customers download the app, create an account, describe their issue, upload photos if needed, and either receive quotes or book directly from available service providers.

No. The app is free for customers to download and use. You only pay for the repairs or services you request.

We are currently launching in the Kingston Metropolitan Area — Kingston, St. Andrew, Portmore and Spanish Town — with plans to expand to other parishes.

Battery and jump-start assistance, flat tyres, minor roadside mechanical problems, emergency fuel, vehicle breakdown assistance, and towing or recovery coordination where available.

We don't give arrival times. Your request goes out to available mechanics and roadside agents, and you're told once a provider has accepted. If we can't reach anyone, we'll tell you rather than leave you waiting.

Contact the appropriate emergency service first. That applies to any accident with injuries, fire, smoke, a medical emergency or another life-threatening situation. Get yourself and your passengers away from moving traffic before anything else.

J$1,500 when booked through Mechanic Connect with OH-PEL Auto — a promotional rate for a limited time. Booked outside the app, the standard rate is J$3,000.

OH-PEL provides the findings and, where work is needed, recommendations and a quotation. You are under no obligation to proceed. If you want the work done, you can book it through Mechanic Connect.

Diagnostic scanning may be a separate service depending on what your vehicle needs. Message us and the team can confirm whether it applies in your case.

Yes. Parts sourcing is handled through OH-PEL AUTO LIMITED, our official parts partner, making it easier and faster to get reliable parts.

Price is confirmed once we know the exact vehicle and part required. Send the year, make, model and chassis or VIN where available, and we'll collect what's needed for the request.

Delivery may be available depending on the part, the supplier and your location. Once the part, availability and location are confirmed, the applicable delivery option and any charge can be given.

An account lets you save vehicle details, track service history, manage payments and communicate securely with mechanics. Users must be 18 years or older.

All payments are made inside the app and held securely. Funds are released to the mechanic only after you confirm the job is completed.

No. Customers do not pay any platform or booking fees. You only pay the mechanic's quoted price. Note that after physical inspection, a mechanic may revise a quote if additional issues are discovered.

Do not mark the job as complete in the app. Use the in-app chat to discuss the issue with the mechanic. If it cannot be resolved, contact support and we will review the matter.

To protect privacy and ensure proper job tracking, all communication starts inside the app. Contact details become available once a job is confirmed.

Yes. You can rebook mechanics you like and invite others to join. All service providers must complete registration and verification.

Download the Mechanic or Garage app, register your business details, and complete verification. Once approved, you can start receiving job requests. Optional subscription plans may be offered for enhanced features and visibility.

Once the customer marks the job complete, funds are released to your Mechanic Connect wallet after commission is applied. Commission is 15% on completed jobs, with a minimum of J$500 and a maximum of J$25,000, subject to the applicable platform terms.

Early Partner Garages — the first 50 — receive a discounted rate for their first 60 days, after which accounts move automatically to the standard structure.

Standard payouts to your Jamaican bank account are processed twice per week, every Wednesday and Friday. If you need funds sooner, you may request a next-business-day payout, which attracts an early withdrawal processing fee.

To keep the platform fair for both small and large jobs. Small jobs require a minimum fee to cover platform costs, while large jobs benefit from a lower effective percentage and a maximum cap, so garages are never overcharged on big invoices.

Yes. We welcome enquiries from people interested in developing automotive skills and gaining experience. Training and apprenticeship opportunities are subject to availability and assessment, so the team will review your information and come back to you.

Jobs done outside the app are not protected by our payment system, dispute process or records. Repeated abuse may result in suspension or removal from the platform.

Mechanic Connect provides a dispute review process. Our team reviews chats, photos and job details to help reach a fair resolution.

Yes. Your data is used only to provide services. We do not sell personal data, and payments are handled through secure systems.

Some data is retained for legal, tax and dispute resolution purposes. You may request account deletion through the app or by contacting support.

Through in-app chat, or:

• WhatsApp: 876-470-3144
• Email: mechanicconnectja@gmail.com
• Phone: 876-343-4189, Mon–Fri, 9:30am–6:00pm
• Address: 26 Eastwood Park Road, Kingston 10, Jamaica